The Great Global Recession fundamentally changed the future of retail. It wasn’t the beginning of a behavioral shift; it was the end. The crisis may be over but the implications are not – especially for department stores, Wendy Liebmann, chief executive officer of WSL Strategic Retail, said in her keynote address at the Global Department Store Summit’s opening session. “Shoppers are now bloody-minded. Distrusting. Practical. In control. Many have changed where they shop and ho...